All business types
Shared core · confirmed during a pilot
NURA for home & field services
The service-dispatch template covers requests, reviewed quotes, appointments and assigned work. It runs on NURA's shared core and has not yet been verified end-to-end as its own business type.
The workflow, step by step
Every step carries its current status.
Service request
In the shared inbox with the customer's history.
AvailableQuote proposed
For staff review and approval.
AvailableVisit booked and work assigned
Bookings page and follow-up tasks.
Available
NURA's role
- Keeps requests, quotes and visits together.
- Drafts replies for staff approval.
Staff handover
- Service-area decisions not in your FAQs, on-site pricing and payment.
Current limitations
- In Assist mode (recommended), every AI draft is approved by staff before it is sent.
- WhatsApp business numbers wait for Meta's access review. Instagram and Messenger only reach testers until Meta's review is complete.
- Exports are limited. Use the Orders and Reports screens.
What the labels mean
- Available
- Works in NURA today.
- Preview
- Works with stated limits, or a fix is being reviewed before release.
- Provider-restricted
- Built, but waiting on a provider review such as Meta or Google.
- Staff-handled
- NURA keeps the context. Your team completes this step.
- Not offered
- Outside NURA's scope. Keep using your existing tool for it.