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NURA
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Tested step by step, limits shown

NURA for food & delivery

A food order is made to order, often with changes ("no onions"), a delivery area and a customer waiting. NURA answers menu and delivery-fee questions and drafts replies for staff. Cooked-to-order orders through Ask NURA are not available yet, so your team records those orders.

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The workflow, step by step

Every step carries its current status.

  1. Order message

    "2 cheeseburgers, one without onions, delivered to Kilimani."

    Available

  2. Menu price answer

    Ask NURA answers menu price questions from your catalogue, asking which item when several match. Delivery-fee questions to Ask NURA still get "not found"; the draft and order use your delivery-area lines.

    Available

  3. Draft reply for approval

    Staff check each draft for delivery-time, capacity or payment promises before approving.

    Available

  4. Cooked-to-order order

    Coming: a fix for made-to-order items is in review. Until then, staff record the order on the Orders page.

    Staff-handled

  5. Modifiers

    Add-ons such as extra cheese can be a priced line. Removals such as "no onions" are not recorded; the kitchen reads the conversation.

    Staff-handled

  6. Delivery

    Delivery fees are priced lines per area. No delivery zones, prep-time or capacity model.

    Preview

  7. Status updates

    Confirmed → processing → ready → delivered.

    Available

NURA's role

  • Answers menu price questions from your catalogue.
  • Drafts replies that include the delivery-area line from your catalogue.
  • Drafts replies for staff approval.
  • Keeps orders and their statuses together for the team.

Staff handover

  • Recording cooked-to-order orders and their modifiers: staff.
  • Delivery times, capacity ("can you do 80 burgers tomorrow?") and payment confirmation: staff only. NURA has no data for these.
  • Allergen questions: staff, from the statement you approve.

Current limitations

  • Made-to-order food orders through Ask NURA are not available yet (fix in review).
  • No modifiers or removals on orders, and no combos as structured bundles.
  • No delivery zones, prep times or kitchen capacity.
  • In Assist mode (recommended), every AI draft is approved by staff before it is sent.
  • WhatsApp business numbers wait for Meta's access review. Instagram and Messenger only reach testers until Meta's review is complete.
  • Exports are limited. Use the Orders and Reports screens.

What the labels mean

Available
Works in NURA today.
Preview
Works with stated limits, or a fix is being reviewed before release.
Provider-restricted
Built, but waiting on a provider review such as Meta or Google.
Staff-handled
NURA keeps the context. Your team completes this step.
Not offered
Outside NURA's scope. Keep using your existing tool for it.

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