Tested step by step, limits shown
NURA for florists & gifts
A florist's order has two customers: the person paying and the person receiving. It also has a date, a delivery window, often a card message, and sometimes a substitution. NURA handles the enquiry, ready-stock bouquets and delivery fees. Custom arrangements and the delivery details stay with your team for now.
The workflow, step by step
Every step carries its current status.
Enquiry
"Do you have something for my mum's birthday on Saturday?" arrives in the shared inbox.
AvailableOccasion, budget and date
NURA drafts questions for what is missing. Staff check any date read from the message, such as "Saturday", before approving.
PreviewReady bouquet
Bouquets you hold in stock are priced from your catalogue and checked against your recorded count.
AvailableCustom arrangement
Made-to-order items can't yet be ordered through Ask NURA (fix pending). An owner or manager can quote the arrangement on the Outcomes page instead; an accepted quote becomes an order.
PreviewAvailability and substitution approval
Stock is checked against your count. Substitutions such as "tulips instead of roses" are agreed by staff in the conversation; substitution preferences are not stored on the order.
Staff-handledQuotation and deposit
Quotes work through the Outcomes page, with catalogue prices enforced. Deposits are not recorded in NURA: staff share your payment instructions and confirm payment themselves.
Staff-handledPreparation
Order status moves from confirmed to processing and ready. Accepting an order creates a fulfilment task for staff.
AvailableDelivery
The delivery fee for a listed area is added as a priced line. Recipient, address, delivery window and card message are not order fields (notes only), and there is no "out for delivery" status.
PreviewFollow-up
Staff create a follow-up from the conversation; nothing is sent automatically after delivery.
Staff-handled
NURA's role
- Answers bouquet price and stock questions from your catalogue. Delivery fees come from catalogue lines in drafts and orders; Ask NURA does not yet answer delivery-fee questions reliably.
- Drafts replies that ask for the missing occasion, date or area, for staff approval.
- Proposes ready-stock orders with the delivery fee line for a manager to approve.
Staff handover
- Custom arrangements: an owner or manager quotes stems, price and timing on the Outcomes page.
- Purchaser vs recipient, card message, delivery window and substitution preferences: staff keep them as notes from the conversation.
- Unlisted delivery areas: staff confirm whether and at what fee.
- Deposits and payment confirmation: staff, using your own payment instructions.
Current limitations
- Made-to-order orders through Ask NURA are not available yet (fix pending). Custom work goes through a quote on the Outcomes page.
- No recipient, address, delivery-window, card-message or substitution fields on the order (notes only).
- No deposits and no "out for delivery" status.
- No delivery zones: delivery fees are priced catalogue lines.
- Orders do not reserve or reduce stock. Staff update counts after a sale.
- In Assist mode (recommended), every AI draft is approved by staff before it is sent.
- WhatsApp business numbers wait for Meta's access review. Instagram and Messenger only reach testers until Meta's review is complete.
- Exports are limited. Use the Orders and Reports screens.
What the labels mean
- Available
- Works in NURA today.
- Preview
- Works with stated limits, or a fix is being reviewed before release.
- Provider-restricted
- Built, but waiting on a provider review such as Meta or Google.
- Staff-handled
- NURA keeps the context. Your team completes this step.
- Not offered
- Outside NURA's scope. Keep using your existing tool for it.