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NURA
Request pilot accessTry the demoSimulated
Request pilot accessTry the demoSimulated
All business types

Tested step by step, limits shown

NURA for e-commerce & retail

Customers ask whether something is in stock, what shipping costs and when it will arrive. NURA answers from your catalogue, proposes the order with the shipping line for approval, and tracks fulfilment status. Stock counts and courier tracking stay with your team.

Try this in the demoRequest pilot access

The workflow, step by step

Every step carries its current status.

  1. Stock question

    "Do you have the X2 earbuds? I need 3 in Mombasa." NURA reads the price and recorded stock count from your catalogue.

    Available

  2. Draft reply for approval

    Draft totals are checked against your prices and a wrong total is flagged to staff, but some wrong totals are not caught, such as a total missing the delivery fee. Staff check totals before approving.

    Available

  3. Order proposed

    Items plus the shipping line for that destination, priced from the catalogue, approved by an owner or manager.

    Available

  4. Fulfilment

    Pending → confirmed → processing → ready → delivered.

    Available

  5. Shipping and tracking

    No shipping address or courier tracking on the order. Staff share tracking from the courier's tool.

    Staff-handled

  6. Stock update

    Orders do not reduce stock. Staff update counts, and mark sold-out items unavailable.

    Staff-handled

NURA's role

  • Answers stock and price questions from your catalogue records.
  • Proposes orders with the right shipping line for approval.
  • Keeps order totals on the dashboard matched to the orders behind them.

Staff handover

  • Parcel tracking and delivery dates: staff, from the courier.
  • Returns and warranty: staff, using the policy in your approved FAQs.
  • Stock corrections after a sale: staff.

Current limitations

  • Orders do not reserve or reduce stock, so two orders can claim the same units. Staff check stock before approving.
  • No shipping address, courier booking or tracking on orders.
  • No website cart or checkout channel.
  • In Assist mode (recommended), every AI draft is approved by staff before it is sent.
  • WhatsApp business numbers wait for Meta's access review. Instagram and Messenger only reach testers until Meta's review is complete.
  • Exports are limited. Use the Orders and Reports screens.

What the labels mean

Available
Works in NURA today.
Preview
Works with stated limits, or a fix is being reviewed before release.
Provider-restricted
Built, but waiting on a provider review such as Meta or Google.
Staff-handled
NURA keeps the context. Your team completes this step.
Not offered
Outside NURA's scope. Keep using your existing tool for it.

Other business types